Baiko, LesiaKhymytsia, Nataliia2018-04-122018-04-122017-12-232017-12-23Baiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)).978-966-941-108-2https://ena.lpnu.ua/handle/ntb/40425In this article we will discuss the way electronic communication between local authorities and citizens influences on level of trust and quality of public services.368-369enlocal authoritiesgovernmetelectronic communicationcitizenspublic serviceselectronic participationwebsiteConference Abstract© Національний університет “Львівська політехніка”, 20172Baiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)).