(Видавництво Львівської політехніки, 2016) Яковлева, Лілія
The process of democratization of public administration provides rational formulation of
social development goals, finding the most effective means of achieving it, calculation of
costs and benefits of implementing a strategy, taking into account the behavior of other
actors and assessing the overall situation. In modern terms, under the influence of
globalization and informatization, new challenges to e-government are facing. Egovernment
involves understanding the essence of rational actions of consumers and
simplify the structure of communication between government and citizens.
