(Lviv Politechnic Publishing House, 2017-01-20) Kosar, N.; Kuzo, N.; Lviv Polytechnic National University
It has been established that despite the
global trends, in Ukraine, the number of subscribers to
services of mobile operators reduced. In order to
strengthen the competitive position of mobile operators
it is proposed to increase the level of the services
provided in customer service centers, based on the
evaluation of their current level. The research proved
that special attention should be given firstly to the
reduction of the waiting time of customers, to the
increase of the speed of service provision as well as
professionalism of the employees, providing
consultation services.
