Study of software systems usability used for customers loyalty identification

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dc.citation.epage54
dc.citation.journalTitleComputational Linguistics and Intelligent Systems
dc.citation.spage46
dc.citation.volume2 : Proceedings of the 3nd International conference, COLINS 2019. Workshop, Kharkiv, Ukraine, April 18-19, 2019
dc.contributor.affiliationNational Technical University «Kharkiv Polytechnic Institute»
dc.contributor.authorBilova, Mariia
dc.contributor.authorTrehubenko, Oleksandr
dc.coverage.placenameLviv
dc.date.accessioned2019-10-31T13:21:06Z
dc.date.available2019-10-31T13:21:06Z
dc.date.created2019-04-18
dc.date.issued2019-04-18
dc.description.abstractOn the background of software (SW) increase in quantity and complexity and SW versions change, a friendly interface allows enhancing SW competitiveness, reduction in SW development costs, increase in SW users number and users satisfaction, as well as reduction in costs needed for users training and support. The product using which users achieve the goals set and solve various issues in an efficient way, is deemed to be a user-friendly software product.The purpose of the article is to study existing methods for assessing the application usability and analyzing the features of using the main software usability indicators on the example of software for customer loyalty of 'Infotech' consumer society.
dc.format.extent46-54
dc.format.pages9
dc.identifier.citationBilova M. Study of software systems usability used for customers loyalty identification / Mariia Bilova, Oleksandr Trehubenko // Computational Linguistics and Intelligent Systems. — Lviv : Lviv Politechnic Publishing House, 2019. — Vol 2 : Proceedings of the 3nd International conference, COLINS 2019. Workshop, Kharkiv, Ukraine, April 18-19, 2019. — P. 46–54. — (Student section).
dc.identifier.citationenBilova M. Study of software systems usability used for customers loyalty identification / Mariia Bilova, Oleksandr Trehubenko // Computational Linguistics and Intelligent Systems. — Lviv Politechnic Publishing House, 2019. — Vol 2 : Proceedings of the 3nd International conference, COLINS 2019. Workshop, Kharkiv, Ukraine, April 18-19, 2019. — P. 46–54. — (Student section).
dc.identifier.issn2523-4013
dc.identifier.urihttps://ena.lpnu.ua/handle/ntb/45495
dc.language.isoen
dc.publisherLviv Politechnic Publishing House
dc.relation.ispartofComputational Linguistics and Intelligent Systems (2), 2019
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dc.relation.referencesen2. Informational web site LIFE-PROG.ru. http://life-prog.ru/1_33645_preimushchestva-i-nedostatki-CRM-sistem.html.
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dc.relation.referencesen6. Kirilenko, O., Kuznetsova,Yu.,Sokolova, E., Frolova, G.: Procedure for user interface usability testing.http://ena.lp.edu.ua.
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dc.relation.referencesen8. Official site of Ukraine VerkhovnaRada. http://zakon3.rada.gov.ua/laws/show/436-15.
dc.relation.referencesen9. Informational web site of Infotech consumer society.https://www.ua-region.com.ua/38667722.
dc.relation.referencesen10. Brooke, J.: SUS: A Retrospective. Journal of usability studies, vol. 8 (2), 29–40 (2013),https://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the usability-of-your-website/.
dc.relation.urihttp://life-prog.ru/1_33645_preimushchestva-i-nedostatki-CRM-sistem.html
dc.relation.urihttp://ena.lp.edu.ua
dc.relation.urihttp://zakon3.rada.gov.ua/laws/show/436-15
dc.relation.urihttps://www.ua-region.com.ua/38667722
dc.relation.urihttps://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the
dc.rights.holder© 2019 for the individual papers by the papers’ authors. Copying permitted only for private and academic purposes. This volume is published and copyrighted by its editors.
dc.subjectSoftware
dc.subjectUsability
dc.subjectProgram Interface
dc.subjectCRM-system
dc.subjectLoyalty
dc.subjectCustomer Database
dc.subjectSegmentation
dc.subjectRFM Method
dc.subjectForms
dc.subjectSUS Form
dc.subjectUsability Testing
dc.subjectMain Factors Of SW Usability
dc.titleStudy of software systems usability used for customers loyalty identification
dc.typeArticle

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