Analysing online customer experience with tripadvisor: the case of Konya

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dc.citation.conferenceLitteris et Artibus
dc.contributor.affiliationSelcuk Universityuk_UA
dc.contributor.authorAlper Ateş
dc.contributor.authorCeyhun Çağlar Kılınç
dc.contributor.authorHalil Sunar
dc.coverage.countryUAuk_UA
dc.coverage.placenameLvivuk_UA
dc.date.accessioned2018-05-15T11:41:00Z
dc.date.available2018-05-15T11:41:00Z
dc.date.issued2016
dc.description.abstractThe number of participants to tourism activities are rapidly increasing. In this conjuncture, internet visitors are exploring the destinations before they visit. Applications and web sites that shared experience of visitors become more important. The aim of this study is how can we use tripadvisor for Konya destination with use its comments and advises about best prices, hotels and social activities. There are about 9176 comments has been made until the date of 03.16.2016 for Konya Destination. As samples from 71 locations under the title of places to visit in Konya, we chose 5 destination which get top points from the users.uk_UA
dc.format.pages470-473
dc.identifier.citationAlper Ateş Analysing online customer experience with tripadvisor: the case of Konya / Alper Ateş, Ceyhun Çağlar Kılınç, Halil Sunar // Litteris et Artibus : proceedings of the 6th International youth science forum, November 24–26, 2016, Lviv, Ukraine / Lviv Polytechnic National University. – Lviv : Lviv Polytechnic Publishing House, 2016. – P. 470–473. – Bibliography: 11 titles.uk_UA
dc.identifier.urihttps://ena.lpnu.ua/handle/ntb/41136
dc.language.isoenuk_UA
dc.publisherLviv Polytechnic Publishing Houseuk_UA
dc.relation.referencesen[1] Bilim, Y. ve Özer, Ö., “Yerel Halk Gözüyle Konya’da Turizmin Önemi ve Ekonomik, Sosyal, Çevresel Etkileri”, Ulusal KOP Bölgesel Kalkınma Sempozyumu, 2013. [2] Çiçek, E., Pala, U. ve Özcan, S., “Destinasyon Tercihinde Web Sitelerinin Önemi: Yerli Turistler Üzerine Bir Araştırma”, Sosyoteknik Sosyal ve Teknik Araştırmalar Dergisi, Yıl:3 Sayı:5, 2013, pp. 1–14. [3] İnan, H. (2002) “Yeni Bir Pazarlama Aracı Olarak internet ve Firmalar Arası Pazarlamada internet Kullanımını Etkileyen Faktörlerin Sınıflandırılması”, Çukurova Üniversitesi S.B.E. Dergisi, Cilt 9, Sayı 9, 2013, pp. 123–135. [4] Özdemir, G., “Destinasyon Pazarlamasında İnternetin Rolü”, Journal Of Yasar University 2(8), 2007, pp. 889–898. [5] Pender, L. and Sharpley, R., The Management of Tourism, Sage Publications, London, 2005. [6] Sarı, Y. ve Kozak, M., “Turizm Pazarlamasına İnternetin Etkisi: Destinasyon Web Siteleri İçin Bir Model Önerisi”, Akdeniz İ.İ.B.F. Dergisi (9), pp. 248–271., 2005. [7] Konya İl Kültür ve Turizm Müdürlüğü Verileri, www.konyakultur.gov.tr, E.T. 21.04.2016. [8] Turizm Sektör Raporu, Konya Ticaret Odası, Ağustos, www.kto.org.tr/d/file/turizm-sektoru-2008. doc, E.T. 16.04.2016. [9] https://www.tripadvisor.com.tr/Tourism-g298014-Konya-Vacations.html, E.T. 16.04.2016. [10] http://www.tuyed.org.tr/konyanin-2023-hedefi-10-milyon-turist/, E.T. 25.04.2016. [11] http://www.konyarehberi.net/icerik/21/konyada-turizm-faaliyetleri.html, E.T. 25.04.2016.uk_UA
dc.subjectTripAdvisoruk_UA
dc.subjectOnline Commentsuk_UA
dc.subjectKonyauk_UA
dc.subjectTourismuk_UA
dc.subjectTourist Satisfactionuk_UA
dc.titleAnalysing online customer experience with tripadvisor: the case of Konyauk_UA
dc.typeConference Abstractuk_UA

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Litteris et Artibus. – 2016 р.