Economics, Entrepreneurship, Management. – 2017. – Vol. 4, No. 1

Permanent URI for this collectionhttps://ena.lpnu.ua/handle/ntb/41312

Науковий журнал

Засновник і видавець Національний університет «Львівська політехніка». Виходить двічі на рік з 2014 року.

Economics, Entrepreneurship, Management / Lviv Polytechnic National University ; editor-in-chief O. Kuzmin. – Lviv : Lviv Polytechnic National University, 2017. – Volume 4, number 1. – 98 p. : il.

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    Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening
    (Lviv Politechnic Publishing House, 2017-01-20) Kosar, N.; Kuzo, N.; Lviv Polytechnic National University
    It has been established that despite the global trends, in Ukraine, the number of subscribers to services of mobile operators reduced. In order to strengthen the competitive position of mobile operators it is proposed to increase the level of the services provided in customer service centers, based on the evaluation of their current level. The research proved that special attention should be given firstly to the reduction of the waiting time of customers, to the increase of the speed of service provision as well as professionalism of the employees, providing consultation services.