Adaptability to reverse logistics

Abstract

Reverse logistics is growing fast in Europe where environment policies and green issues serve as central topic of circular economy and sustainable development. Additionally, there has been an obvious trend of increasing consumer returns due to more powerful customers, especially with the growing multichannel retailers. To date, companies have adapted their existing supply chain to reverse logistics that resolves the issues related to returns flows in order to comply with the law, to satisfy customers, and to reduce costs. On the basis of implementation time of a reverse logistics program, we identified significant differences related to implementation drivers, formulation of reverse logistics strategy, and formalization of returns policy in order to explore the adaptability.