Local government websites: making citizens be customers
Date
2017-12-23
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Видавництво Львівської політехніки
Lviv Polytechnic Publishing House
Lviv Polytechnic Publishing House
Abstract
In this article we will discuss the way electronic
communication between local authorities and citizens
influences on level of trust and quality of public services.
Description
Keywords
local authorities, governmet, electronic communication, citizens, public services, electronic participation, website
Citation
Baiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)).