Local government websites: making citizens be customers

Simple item page
dc.citation.conference7th International youth science forum «Litteris et Artibus»
dc.citation.epage369
dc.citation.journalTitleLitteris et Artibus : матеріали
dc.citation.spage368
dc.contributor.affiliationLviv Polytechnic National University
dc.contributor.authorBaiko, Lesia
dc.contributor.authorKhymytsia, Nataliia
dc.coverage.placenameЛьвів
dc.coverage.placenameLviv
dc.coverage.temporal23–25 листопада 2017 року
dc.coverage.temporal23–25 November, 2017
dc.date.accessioned2018-04-12T13:05:39Z
dc.date.available2018-04-12T13:05:39Z
dc.date.created2017-12-23
dc.date.issued2017-12-23
dc.description.abstractIn this article we will discuss the way electronic communication between local authorities and citizens influences on level of trust and quality of public services.
dc.format.extent368-369
dc.format.pages2
dc.identifier.citationBaiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)).
dc.identifier.citationenBaiko L. Local government websites: making citizens be customers / Lesia Baiko, Nataliia Khymytsia // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 368–369. — (7th International academic conference «Humanities and social sciences 2017” (HSS-2017)).
dc.identifier.isbn978-966-941-108-2
dc.identifier.urihttps://ena.lpnu.ua/handle/ntb/40425
dc.language.isoen
dc.publisherВидавництво Львівської політехніки
dc.publisherLviv Polytechnic Publishing House
dc.relation.ispartofLitteris et Artibus : матеріали, 2017
dc.relation.ispartofLitteris et Artibus : proceedings, 2017
dc.relation.references[1] M. Lips, “Designing electronic government around the world. policy developments in the USA, Singapore, and Australia. In Designing e-government : on the crossroads of technological innovation and institutional change” – edited by C. E. J. Prins. Hague ; Boston: Kluwer Law International, 2011 – 286 p.
dc.relation.references[2] N. Pippa, “Digital divide? : civic engagement, information poverty, and the Internet worldwide”, 2009. – Communication, society, and politics. Cambridge, U.K.: Cambridge University Press.- 186 p.
dc.relation.references[3] N. Khymytsia, “Information activities in public administration and governance: teach. manual” / Nataliia Khymytsia – Lviv: Lviv Polytechnic National University, 2014. – 160 p. – (Series "Documentation and information").
dc.relation.references[4] Khymytsia N., Derkachova T. “Government electronic services : the experience of implementation in Ukraine” / N. Khymytsia, T. Derkachova // Thematerials of the 6 th International Scientific Conference on the theme “Information, Communication, Society”: May 18-20, 2017. – Lviv: Lviv Politechnic Publisher, 2017. – P. 275- 277.
dc.relation.references[5] 100 cities – a step forward. Monitoring implementation of the tools of e-governance, as a basis for the provision of administrative services in electronic form [Electronic resource]; for. ZAG. Ed. S. Kusplak, A. Serenok. - Vinniza: Ancient regional development agency, 2014. – 86 – Access mode: http://nc.gov.ua/news/index.php?ID=1577
dc.relation.references[6] United Nations E-government Survey 2014 E-Government for the Future WeWant, United Nations, New York, 2014, the United Nations Public Administration Country Studies United Nations [Electronic resource]. – Access mode: http://unpan3.un.org/egovkb/Portals/egovkb/ Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf;
dc.relation.references[7] Status and prospects of develooment of E-Government and admin services in the 100 largest cities of Ukraine [Electronic resource] – 2016 Access mode: http:// pard.org.ua/sistemu_elektronnogo_dokumentoobgu_vik oristovuyut_ 47_velikih.html.
dc.relation.references[8] United Nations E-government Survey 2016 EGovernment for the Future We Want, United Nations, New York, 2016, United Nations Public Administration Country Studies United Nations [Електронний ресурс]. – Access regime: http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/EGov_Complete_Survey-2016.pdf ;
dc.relation.referencesen[1] M. Lips, "Designing electronic government around the world. policy developments in the USA, Singapore, and Australia. In Designing e-government : on the crossroads of technological innovation and institutional change" – edited by C. E. J. Prins. Hague ; Boston: Kluwer Law International, 2011 – 286 p.
dc.relation.referencesen[2] N. Pippa, "Digital divide? : civic engagement, information poverty, and the Internet worldwide", 2009, Communication, society, and politics. Cambridge, U.K., Cambridge University Press, 186 p.
dc.relation.referencesen[3] N. Khymytsia, "Information activities in public administration and governance: teach. manual", Nataliia Khymytsia – Lviv: Lviv Polytechnic National University, 2014, 160 p, (Series "Documentation and information").
dc.relation.referencesen[4] Khymytsia N., Derkachova T. "Government electronic services : the experience of implementation in Ukraine", N. Khymytsia, T. Derkachova, Thematerials of the 6 th International Scientific Conference on the theme "Information, Communication, Society": May 18-20, 2017, Lviv: Lviv Politechnic Publisher, 2017, P. 275- 277.
dc.relation.referencesen[5] 100 cities – a step forward. Monitoring implementation of the tools of e-governance, as a basis for the provision of administrative services in electronic form [Electronic resource]; for. ZAG. Ed. S. Kusplak, A. Serenok, Vinniza: Ancient regional development agency, 2014, 86 – Access mode: http://nc.gov.ua/news/index.php?ID=1577
dc.relation.referencesen[6] United Nations E-government Survey 2014 E-Government for the Future WeWant, United Nations, New York, 2014, the United Nations Public Administration Country Studies United Nations [Electronic resource], Access mode: http://unpan3.un.org/egovkb/Portals/egovkb/ Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf;
dc.relation.referencesen[7] Status and prospects of develooment of E-Government and admin services in the 100 largest cities of Ukraine [Electronic resource] – 2016 Access mode: http:// pard.org.ua/sistemu_elektronnogo_dokumentoobgu_vik oristovuyut_ 47_velikih.html.
dc.relation.referencesen[8] United Nations E-government Survey 2016 EGovernment for the Future We Want, United Nations, New York, 2016, United Nations Public Administration Country Studies United Nations [Electronic resource], Access regime: http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/EGov_Complete_Survey-2016.pdf ;
dc.relation.urihttp://nc.gov.ua/news/index.php?ID=1577
dc.relation.urihttp://unpan3.un.org/egovkb/Portals/egovkb/
dc.relation.urihttp://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/EGov_Complete_Survey-2016.pdf
dc.rights.holder© Національний університет “Львівська політехніка”, 2017
dc.subjectlocal authorities
dc.subjectgovernmet
dc.subjectelectronic communication
dc.subjectcitizens
dc.subjectpublic services
dc.subjectelectronic participation
dc.subjectwebsite
dc.titleLocal government websites: making citizens be customers
dc.typeConference Abstract

Files

Original bundle

Now showing 1 - 2 of 2
Thumbnail Image
Name:
2017_Baiko_L-Local_government_websites_368-369.pdf
Size:
132.77 KB
Format:
Adobe Portable Document Format
Download
Thumbnail Image
Name:
2017_Baiko_L-Local_government_websites_368-369__COVER.png
Size:
1.57 MB
Format:
Portable Network Graphics
Download

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
2.96 KB
Format:
Plain Text
Description:
Download

Collections

Litteris et Artibus. – 2017 р.