Research methods of service quality on public transport
Date
2017-12-23
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Видавництво Львівської політехніки
Lviv Polytechnic Publishing House
Lviv Polytechnic Publishing House
Abstract
The set of criteria reflecting the level of
satisfaction of passengers in the provided transport services is
considered to be indicators of the quality of passenger
transportation. Taking into account the stable development of
transport, the establishment of complex methods for defining
these indicators becomes increasingly relevant. At the same
time, nowadays, there is a large number of methods for
determining the quality of transportation in road transport, by
both domestic and foreign scientists.
Description
Keywords
quality on public transport, bus, passengers, comfort, traffic safety
Citation
Masonkov O. Research methods of service quality on public transport / Oleh Masonkov // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 281–282. — (6th International academic conference «Mechanical engineering, materials science, transport 2017» (MEMST-2017)).