Research methods of service quality on public transport

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dc.citation.conference7th International youth science forum «Litteris et Artibus»
dc.citation.epage282
dc.citation.journalTitleLitteris et Artibus : матеріали
dc.citation.spage281
dc.contributor.affiliationLviv Polytechnic National University
dc.contributor.authorMasonkov, Oleh
dc.coverage.placenameЛьвів
dc.coverage.placenameLviv
dc.coverage.temporal23–25 листопада 2017 року
dc.coverage.temporal23–25 November, 2017
dc.date.accessioned2018-04-12T13:05:19Z
dc.date.available2018-04-12T13:05:19Z
dc.date.created2017-12-23
dc.date.issued2017-12-23
dc.description.abstractThe set of criteria reflecting the level of satisfaction of passengers in the provided transport services is considered to be indicators of the quality of passenger transportation. Taking into account the stable development of transport, the establishment of complex methods for defining these indicators becomes increasingly relevant. At the same time, nowadays, there is a large number of methods for determining the quality of transportation in road transport, by both domestic and foreign scientists.
dc.format.extent281-282
dc.format.pages2
dc.identifier.citationMasonkov O. Research methods of service quality on public transport / Oleh Masonkov // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 281–282. — (6th International academic conference «Mechanical engineering, materials science, transport 2017» (MEMST-2017)).
dc.identifier.citationenMasonkov O. Research methods of service quality on public transport / Oleh Masonkov // Litteris et Artibus : proceedings, 23–25 November, 2017. — Lviv : Lviv Polytechnic Publishing House, 2017. — P. 281–282. — (6th International academic conference «Mechanical engineering, materials science, transport 2017» (MEMST-2017)).
dc.identifier.isbn978-966-941-108-2
dc.identifier.urihttps://ena.lpnu.ua/handle/ntb/40387
dc.language.isoen
dc.publisherВидавництво Львівської політехніки
dc.publisherLviv Polytechnic Publishing House
dc.relation.ispartofLitteris et Artibus : матеріали, 2017
dc.relation.ispartofLitteris et Artibus : proceedings, 2017
dc.relation.references[1] M. G. Bosniak, «Pasazhyrs'ki avtomobil'ni perevezennya» [«Public Transportation»], Kiev, Ukraine: Slovo, 2009, 272 p.
dc.relation.references[2] A. V. Shabanov, «Rehyonal'nye lohystycheskye systemy obshchestvennoho transporta: metodolohyya formyrovanyya y mekhanyzm upravlenyya» [«Regional Logistic Public Transport Systems: Methodology of Formation and Management Mechanism»], Rostov n. D, Russia: SCNC VSH, 2001, 205 p.
dc.relation.references[3] V. A. Gudkov, «Tekhnolohyya, orhanyzatsyya y upravlenye passazhyrskymy avtomobyl'nymy perevozkamy» [«Technology, Organization and Public Transportation Management»], Moscow, Russia: Transport, 1997, 312 p.
dc.relation.references[4] A. M. Bolshakov, «Povyshenye kachestva obsluzhyvanyya passazhyrov y effektyvnosty raboty avtobusov» [«Improvement the Quality of Public Transport Service and Bus Efficiency»], Moscow, Russia: Transport, 1981, 206 p.
dc.relation.references[5] E. A. Kravchenko, «Osnovy upravlenyya kachestvom transportnoho obsluzhyvanyya naselenyya» [«Fundamentals of Transport Service of the Population Quality Management»], Krasnodar, Russia: Kuban. hos. tekhnoloh. un-t., 1997, 216 p.
dc.relation.references[6] Mun E. E., Rubets A. D., “Orhanyzatsyya perevozok passazhyrov marshrutnumy taksy” [“Organization of passenger transportation by shuttle buses”]. Moskva, Russia: ISSN 1812-9498. Vestnik AGTU 1986, p. 63.
dc.relation.references[7] Aulin V.V., Holub D.V., “Yakist' perevezen' pasazhyriv yak nevid"yemna chastyna transportnoho protsesu” [“Quality of passenger transportation as an invisible part of transportation process”], Kirovohrad, Ukrayina: vydavnytstvo KrNU, 2008.
dc.relation.references[8] Frolov K.V., “Formyrovanye pokazateley y normatyvov kachestva horodskykh avtobusnykh perevozok” [“Formation of indicators and standards of urban public transportation”], Moskva, Russia: Yzdanye Rehlet, 2005
dc.relation.referencesen[1] M. G. Bosniak, "Pasazhyrs'ki avtomobil'ni perevezennya" ["Public Transportation"], Kiev, Ukraine: Slovo, 2009, 272 p.
dc.relation.referencesen[2] A. V. Shabanov, "Rehyonal'nye lohystycheskye systemy obshchestvennoho transporta: metodolohyya formyrovanyya y mekhanyzm upravlenyya" ["Regional Logistic Public Transport Systems: Methodology of Formation and Management Mechanism"], Rostov n. D, Russia: SCNC VSH, 2001, 205 p.
dc.relation.referencesen[3] V. A. Gudkov, "Tekhnolohyya, orhanyzatsyya y upravlenye passazhyrskymy avtomobyl'nymy perevozkamy" ["Technology, Organization and Public Transportation Management"], Moscow, Russia: Transport, 1997, 312 p.
dc.relation.referencesen[4] A. M. Bolshakov, "Povyshenye kachestva obsluzhyvanyya passazhyrov y effektyvnosty raboty avtobusov" ["Improvement the Quality of Public Transport Service and Bus Efficiency"], Moscow, Russia: Transport, 1981, 206 p.
dc.relation.referencesen[5] E. A. Kravchenko, "Osnovy upravlenyya kachestvom transportnoho obsluzhyvanyya naselenyya" ["Fundamentals of Transport Service of the Population Quality Management"], Krasnodar, Russia: Kuban. hos. tekhnoloh. un-t., 1997, 216 p.
dc.relation.referencesen[6] Mun E. E., Rubets A. D., "Orhanyzatsyya perevozok passazhyrov marshrutnumy taksy" ["Organization of passenger transportation by shuttle buses"]. Moskva, Russia: ISSN 1812-9498. Vestnik AGTU 1986, p. 63.
dc.relation.referencesen[7] Aulin V.V., Holub D.V., "Yakist' perevezen' pasazhyriv yak nevid"yemna chastyna transportnoho protsesu" ["Quality of passenger transportation as an invisible part of transportation process"], Kirovohrad, Ukrayina: vydavnytstvo KrNU, 2008.
dc.relation.referencesen[8] Frolov K.V., "Formyrovanye pokazateley y normatyvov kachestva horodskykh avtobusnykh perevozok" ["Formation of indicators and standards of urban public transportation"], Moskva, Russia: Yzdanye Rehlet, 2005
dc.rights.holder© Національний університет “Львівська політехніка”, 2017
dc.subjectquality on public transport
dc.subjectbus
dc.subjectpassengers
dc.subjectcomfort
dc.subjecttraffic safety
dc.titleResearch methods of service quality on public transport
dc.typeConference Abstract

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