Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening

Simple item page
dc.citation.epage40
dc.citation.issue1
dc.citation.spage33
dc.contributor.affiliationLviv Polytechnic National University
dc.contributor.authorKosar, N.
dc.contributor.authorKuzo, N.
dc.coverage.placenameLviv
dc.date.accessioned2018-05-31T12:01:45Z
dc.date.available2018-05-31T12:01:45Z
dc.date.created2017-01-20
dc.date.issued2017-01-20
dc.description.abstractIt has been established that despite the global trends, in Ukraine, the number of subscribers to services of mobile operators reduced. In order to strengthen the competitive position of mobile operators it is proposed to increase the level of the services provided in customer service centers, based on the evaluation of their current level. The research proved that special attention should be given firstly to the reduction of the waiting time of customers, to the increase of the speed of service provision as well as professionalism of the employees, providing consultation services.
dc.format.extent33-40
dc.format.pages8
dc.identifier.citationKosar N. Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening / N. Kosar, N. Kuzo // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2017. — Vol 4. — No 1. — P. 33–40.
dc.identifier.citationenKosar N. Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening / N. Kosar, N. Kuzo // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2017. — Vol 4. — No 1. — P. 33–40.
dc.identifier.issn2312-3435
dc.identifier.urihttps://ena.lpnu.ua/handle/ntb/41318
dc.language.isoen
dc.publisherLviv Politechnic Publishing House
dc.relation.ispartofEconomics, Entrepreneurship, Management, 1 (4), 2017
dc.relation.references1. Yurij, Yu. M. (2010). Rol' ta znachennia sfery posluh v ekonomitsi derzhavy [The role and importance of the service sector in the economy]. Retrieved from http://www.rusnauka.com/34_ NIEK_2010/Economics/75523.doc.htm. [in Ukrainian].
dc.relation.references2. Chukhraj, N. I. (2006). Lohistychne obsluhovuvannia [Logistics service]. Lviv: NU “Lvivska politekhnika”. [in Ukrainian].
dc.relation.references3. Lahuta, Ya. M. & Koval'chuk, O. A. (2015). Improving the customer service company. Visnyk ZhDTU “Ekonomichni nauky”. [Bulletin ZSTU “Economics”], 4(74), 130–138. [in Ukrainian].
dc.relation.references4. Nezveschuk-Kohut, T.S. (2015). Problemy ta napriamy pidvyschennia efektyvnosti upravlinnia iakistiu obsluhovuvannia na turystychnykh pidpryiemstvakh [Рroblems and efficiency rise trends of quality management services at tourism sector enterprises]. Efektyvna ekonomika [Effective economy], 4. Retrieved from http://www.economy.nayka.com.ua/ ?op=1&z=3995 [in Ukrainian].
dc.relation.references5. Kozlovs'kyj, Ye. V. (2014). Kul'tura obsluhovuvannia ta zakhyst prav spozhyvachiv u sferi turyzmu [Culture of service and consumer protection in the tourism sector]. Pytannia kul'turolohii: Zbirnyk naukovykh prats' Kyivs'koho natsional'noho universytetu kul'tury i mystetstv. [Issues of Cultural Studies: Proceedings of the Kyiv National University of Culture and Arts], 30. Retrieved from http://knukim.edu.ua/wp-content/uploads/2016/06/111.pdf. [in Ukrainian].
dc.relation.references6. Biloshapka, V. S. & Korchan, A. V. (2013). Bazovi osnovy protsesu rozrobky i vprovadzhennia standartiv iakosti obsluhovuvannia kliientiv banku [The basic foundations of developing and implementing quality standards for customer service bank]. Stratehiia rozvytku Ukrainy. Ekonomika, sotsiolohiia, pravo. [Strategy of Ukraine. Economics, sociology, law], 2. Retrieved from jrnl.nau.edu.ua/ index.php/SR/article/download/6217/6936. [in Ukrainian].
dc.relation.references7. Kubiv, S. I., Krykavskyj, Ye. V. & Kosar, N. S.(2006). Marketynhova kontseptsiia formuvannia pryvablyvosti komertsijnoho banku [Marketing concept formation attractiveness of commercial banks]. Lviv: NU “Lvivska politekhnika”. [in Ukrainian].
dc.relation.references8. Yaremenko, S. S. (2015). Researching of the competitiveness of mobile communications. Yevropejs'kyj vektor ekonomichnoho rozvytku [The European vector of economic development], 1(18),227–235. [in Ukrainian].
dc.relation.references9. Hranaturov, V. M., Lytovchenko, I. V. & Korablinova, I. A. (2013). Upravlinnia konkurentospromozhnistiu operatora telekomunikatsij [Management of competitive telecommunications operator]. Kyiv: Kafedra. [in Ukrainian].
dc.relation.references10. Priamukhina, N. V. (2013). Place of communications services in the financial market of Ukraine. Innovatsijna ekonomika.. [Innovative Economy], 2 (40), 204–209. [in Ukrainian].
dc.relation.references11. Mamchyn, R. O., Isakovych, I. I. & Markhevka, I. I.(2012). Features of the development of the mobile market in Ukraine. IX Mizhnarodna naukovopraktychna konferentsiia “Marketynh ta lohistyka v systemi menedzhmentu”. [Abstracts of Papers: Ninth International Scientific Conference “Marketing and logistics management system"].(pp. 267–269). Lviv: NU “Lvivska politekhnika”. [in Ukrainian].
dc.relation.references12. Yak zv'iazok 5G zminyt' svit [How do connection 5G will change the world]. internetua.com. Retrieved from http://internetua.com/yak-zvyazok-5G-zm-nit-sv-t. [in Ukrainian].
dc.relation.references13. V Ukraini do 2020 roku z'iavyt'sia mobil'nyj zv'iazok 5G [Mobile communication 5G will be in Ukraine in 2020]. ipress.ua. Retrieved fromhttp://ipress.ua/news/v_ukraini_menshe_anizh_za_try_roky_zyavytsya_5g_190677.html. [in Ukrainian].
dc.relation.references14. Evolution of Mobile Communication from 1(G) to4G, 5G, 6G, 7G … linkedin.com. Retrieved from https://www.linkedin.com/pulse/evolution-mobilecommunication-from-1g-4g-5g-6g-7g-pmp-cfps
dc.relation.references15. Shyrokosmuhovi systemy bezdrotovoho dostupu: vid tekhniky do ekonomiky [Broadband wireless access systems from engineering to economics]. portaltele.com.ua. Retrieved from http://portaltele.com.ua/news/technology/shirokosmugovi-sistemibezdrotovogo.html. [in Ukrainian].
dc.relation.references16. Do 2019 roku pronyknennia mobil'noho zv'iazku v sviti dosiahne 125 % [Мobile penetration worldwide will reach 125 %in 2019]. cikavosti.com.Retrieved from http://cikavosti.com/do-2019-rokuproniknennya-mobilnogo-zv-yazku-v-sviti-dosyagne-125. [in Ukrainian].
dc.relation.references17. Kil'kist' abonentiv mobil'noho zv'iazku rizkozmenshylasia [The number of mobile subscribershas decreased dramatically]. visnyk.lutsk.ua.Retrieved from http://visnyk.lutsk.ua/news/ukraine/24184. [in Ukrainian].
dc.relation.references18. Ukrayntsy postepenno otkazyvaiutsia ot lyshnykh SIM-kart [Gradually ukrainians refuse from extraSIM-cards]. tc.ua. Retrieved from http://www.tc.ua/news/ukraintsyi-postepenno-otkazyivayutsya-otlishnih-sim-kart. [in Ukrainian].
dc.relation.references19. Informatsijne suspil'stvo [Information society].ukrstat.gov.ua. Retrieved from http://www.ukrstat.gov.ua. [in Ukrainian].
dc.relation.references20. Illiashenko, S. M. (2005). Marketynhova tovarna polityka [Marketing product policy]. Sumy: VTD Universytets'ka knyha [in Ukrainian].
dc.relation.references21. Holubkov, E. P. (2000). Marketynhovye yssledovanyia: teoryia, metodolohyia y praktyka [Market Research: theory, methodology, practice]. Moscow: “Fynpress”. [in Russian].
dc.relation.references22. Krykavskyj, Ye. V., Kosar, N. S., Mnykh, O. B. & Soroka, O. A. (2004). Marketynhovi doslidzhennia [Market Research]. Lviv: NU “Lvivska politekhnika", “Intelekt-Zakhid”. [in Ukrainian].
dc.relation.referencesen1. Yurij, Yu. M. (2010). Rol' ta znachennia sfery posluh v ekonomitsi derzhavy [The role and importance of the service sector in the economy]. Retrieved from http://www.rusnauka.com/34_ NIEK_2010/Economics/75523.doc.htm. [in Ukrainian].
dc.relation.referencesen2. Chukhraj, N. I. (2006). Lohistychne obsluhovuvannia [Logistics service]. Lviv: NU "Lvivska politekhnika". [in Ukrainian].
dc.relation.referencesen3. Lahuta, Ya. M. & Koval'chuk, O. A. (2015). Improving the customer service company. Visnyk ZhDTU "Ekonomichni nauky". [Bulletin ZSTU "Economics"], 4(74), 130–138. [in Ukrainian].
dc.relation.referencesen4. Nezveschuk-Kohut, T.S. (2015). Problemy ta napriamy pidvyschennia efektyvnosti upravlinnia iakistiu obsluhovuvannia na turystychnykh pidpryiemstvakh [Rroblems and efficiency rise trends of quality management services at tourism sector enterprises]. Efektyvna ekonomika [Effective economy], 4. Retrieved from http://www.economy.nayka.com.ua/ ?op=1&z=3995 [in Ukrainian].
dc.relation.referencesen5. Kozlovs'kyj, Ye. V. (2014). Kul'tura obsluhovuvannia ta zakhyst prav spozhyvachiv u sferi turyzmu [Culture of service and consumer protection in the tourism sector]. Pytannia kul'turolohii: Zbirnyk naukovykh prats' Kyivs'koho natsional'noho universytetu kul'tury i mystetstv. [Issues of Cultural Studies: Proceedings of the Kyiv National University of Culture and Arts], 30. Retrieved from http://knukim.edu.ua/wp-content/uploads/2016/06/111.pdf. [in Ukrainian].
dc.relation.referencesen6. Biloshapka, V. S. & Korchan, A. V. (2013). Bazovi osnovy protsesu rozrobky i vprovadzhennia standartiv iakosti obsluhovuvannia kliientiv banku [The basic foundations of developing and implementing quality standards for customer service bank]. Stratehiia rozvytku Ukrainy. Ekonomika, sotsiolohiia, pravo. [Strategy of Ukraine. Economics, sociology, law], 2. Retrieved from jrnl.nau.edu.ua/ index.php/SR/article/download/6217/6936. [in Ukrainian].
dc.relation.referencesen7. Kubiv, S. I., Krykavskyj, Ye. V. & Kosar, N. S.(2006). Marketynhova kontseptsiia formuvannia pryvablyvosti komertsijnoho banku [Marketing concept formation attractiveness of commercial banks]. Lviv: NU "Lvivska politekhnika". [in Ukrainian].
dc.relation.referencesen8. Yaremenko, S. S. (2015). Researching of the competitiveness of mobile communications. Yevropejs'kyj vektor ekonomichnoho rozvytku [The European vector of economic development], 1(18),227–235. [in Ukrainian].
dc.relation.referencesen9. Hranaturov, V. M., Lytovchenko, I. V. & Korablinova, I. A. (2013). Upravlinnia konkurentospromozhnistiu operatora telekomunikatsij [Management of competitive telecommunications operator]. Kyiv: Kafedra. [in Ukrainian].
dc.relation.referencesen10. Priamukhina, N. V. (2013). Place of communications services in the financial market of Ukraine. Innovatsijna ekonomika.. [Innovative Economy], 2 (40), 204–209. [in Ukrainian].
dc.relation.referencesen11. Mamchyn, R. O., Isakovych, I. I. & Markhevka, I. I.(2012). Features of the development of the mobile market in Ukraine. IX Mizhnarodna naukovopraktychna konferentsiia "Marketynh ta lohistyka v systemi menedzhmentu". [Abstracts of Papers: Ninth International Scientific Conference "Marketing and logistics management system"].(pp. 267–269). Lviv: NU "Lvivska politekhnika". [in Ukrainian].
dc.relation.referencesen12. Yak zv'iazok 5G zminyt' svit [How do connection 5G will change the world]. internetua.com. Retrieved from http://internetua.com/yak-zvyazok-5G-zm-nit-sv-t. [in Ukrainian].
dc.relation.referencesen13. V Ukraini do 2020 roku z'iavyt'sia mobil'nyj zv'iazok 5G [Mobile communication 5G will be in Ukraine in 2020]. ipress.ua. Retrieved fromhttp://ipress.ua/news/v_ukraini_menshe_anizh_za_try_roky_zyavytsya_5g_190677.html. [in Ukrainian].
dc.relation.referencesen14. Evolution of Mobile Communication from 1(G) to4G, 5G, 6G, 7G … linkedin.com. Retrieved from https://www.linkedin.com/pulse/evolution-mobilecommunication-from-1g-4g-5g-6g-7g-pmp-cfps
dc.relation.referencesen15. Shyrokosmuhovi systemy bezdrotovoho dostupu: vid tekhniky do ekonomiky [Broadband wireless access systems from engineering to economics]. portaltele.com.ua. Retrieved from http://portaltele.com.ua/news/technology/shirokosmugovi-sistemibezdrotovogo.html. [in Ukrainian].
dc.relation.referencesen16. Do 2019 roku pronyknennia mobil'noho zv'iazku v sviti dosiahne 125 % [Mobile penetration worldwide will reach 125 %in 2019]. cikavosti.com.Retrieved from http://cikavosti.com/do-2019-rokuproniknennya-mobilnogo-zv-yazku-v-sviti-dosyagne-125. [in Ukrainian].
dc.relation.referencesen17. Kil'kist' abonentiv mobil'noho zv'iazku rizkozmenshylasia [The number of mobile subscribershas decreased dramatically]. visnyk.lutsk.ua.Retrieved from http://visnyk.lutsk.ua/news/ukraine/24184. [in Ukrainian].
dc.relation.referencesen18. Ukrayntsy postepenno otkazyvaiutsia ot lyshnykh SIM-kart [Gradually ukrainians refuse from extraSIM-cards]. tc.ua. Retrieved from http://www.tc.ua/news/ukraintsyi-postepenno-otkazyivayutsya-otlishnih-sim-kart. [in Ukrainian].
dc.relation.referencesen19. Informatsijne suspil'stvo [Information society].ukrstat.gov.ua. Retrieved from http://www.ukrstat.gov.ua. [in Ukrainian].
dc.relation.referencesen20. Illiashenko, S. M. (2005). Marketynhova tovarna polityka [Marketing product policy]. Sumy: VTD Universytets'ka knyha [in Ukrainian].
dc.relation.referencesen21. Holubkov, E. P. (2000). Marketynhovye yssledovanyia: teoryia, metodolohyia y praktyka [Market Research: theory, methodology, practice]. Moscow: "Fynpress". [in Russian].
dc.relation.referencesen22. Krykavskyj, Ye. V., Kosar, N. S., Mnykh, O. B. & Soroka, O. A. (2004). Marketynhovi doslidzhennia [Market Research]. Lviv: NU "Lvivska politekhnika", "Intelekt-Zakhid". [in Ukrainian].
dc.relation.urihttp://www.rusnauka.com/34_
dc.relation.urihttp://www.economy.nayka.com.ua/
dc.relation.urihttp://knukim.edu.ua/wp-content/uploads/2016/06/111.pdf
dc.relation.urihttp://internetua.com/yak-zvyazok-5G-zm-nit-sv-t
dc.relation.urihttp://ipress.ua/news/v_ukraini_menshe_anizh_za_try_roky_zyavytsya_5g_190677.html
dc.relation.urihttps://www.linkedin.com/pulse/evolution-mobilecommunication-from-1g-4g-5g-6g-7g-pmp-cfps
dc.relation.urihttp://portaltele.com.ua/news/technology/shirokosmugovi-sistemibezdrotovogo.html
dc.relation.urihttp://cikavosti.com/do-2019-rokuproniknennya-mobilnogo-zv-yazku-v-sviti-dosyagne-125
dc.relation.urihttp://visnyk.lutsk.ua/news/ukraine/24184
dc.relation.urihttp://www.tc.ua/news/ukraintsyi-postepenno-otkazyivayutsya-otlishnih-sim-kart
dc.relation.urihttp://www.ukrstat.gov.ua
dc.rights.holder© Національний університет "Львівська політехніка", 2017
dc.subjectmobile communication
dc.subjectmarket of services
dc.subjectmobile connections
dc.subjectcustomer service centers
dc.subjectlevel of service
dc.subject.udc339.137.22
dc.subject.udc654.072
dc.titleIncreasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening
dc.typeArticle

Files

Original bundle

Now showing 1 - 2 of 2
Thumbnail Image
Name:
2017v4n1_Kosar_N-Increasing_the_level_of_customers_33-40.pdf
Size:
205.34 KB
Format:
Adobe Portable Document Format
Download
Thumbnail Image
Name:
2017v4n1_Kosar_N-Increasing_the_level_of_customers_33-40__COVER.png
Size:
462.7 KB
Format:
Portable Network Graphics
Download

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
2.95 KB
Format:
Plain Text
Description:
Download

Collections

Economics, Entrepreneurship, Management. – 2017. – Vol. 4, No. 1