Проблеми підвищення якості соціальних послуг у процесі поглиблення міжнародної співпраці вітчизняних та польських підприємств

Abstract

Проаналізовано динаміку чисельності людей із інвалідністю в Україні, зокрема по групах, та окремо дітей із інвалідністю, надання послуг Державною службою зайнятості особам із інвалідністю, зокрема у Львівській області. Встановлено основні проблеми, які зумовлюють невисоку якість соціальних послуг та напрями їх вирішення й уникнення наслідків. Подано порядок створення та розвитку соціальних послуг за етапами, визначено фактори впливу зовнішнього і внутрішнього середовища. Визначено основні передумови отримання якісних соціальних послуг населенням.

The article analyzes the dynamics of the number of people with disabilities in Ukraine, in particular by groups and separately children with disabilities, the provision of services by the State Employment Service for people with disabilities, including Lviv region during January-September 2020–2021. The stages of the order of creation and development of social services and information support are given; determining the need for social services, goals, objectives; prioritization of social services and project; planning the provision of social services and developing a strategy for their provision; organization of social services and implementation; monitoring and evaluation of service quality. Factors of influence of external and internal environment are defined. Legislative and regulatory framework, economic factors, social policy in the country, technological factors, as well as demographic factors are the main external factors. The main internal factors influencing the quality of social services there are available human resources; material-technical base; information support and financing. The main prerequisites for receiving quality social services by the population are identified, in particular, accessibility for all citizens, both territorially, financially and informationally, individual approach to consumers, taking into account the level of satisfaction of service recipients, as well as compliance with market needs and market trends. The main problems that cause low quality of social services and directions of their solution and avoidance of consequences are identified. There are the main problems: - lack of thorough analysis of demand and supply of social services in the market, control system after their provision to a particular person, as well as feedback from the client in the form of assessing the quality of services received; - low level of staffing in the provision of social services and the level of qualification of employees who provide services; - the lack of a unified approach to the financing of inpatient institutions that provide social services in Ukraine, as well as insignificant amounts of budget funding, imperfect mechanism of transfers of financial resources of the state to the local community cause low quality social services provided by the enterprise; - low level of methodological support for the process of providing quality social services for people with disabilities due to the lack of state quality standards for social services.