Analysing online customer experience with tripadvisor: the case of Konya
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Date
2016
Journal Title
Journal ISSN
Volume Title
Publisher
Lviv Polytechnic Publishing House
Abstract
The number of participants to tourism activities are rapidly increasing. In this conjuncture, internet visitors are exploring the destinations before they visit. Applications and web sites that shared experience of visitors become more important. The aim of this study is how can we use tripadvisor for Konya destination with use its comments and advises about best prices, hotels and social activities. There are about 9176 comments has been made until the date of 03.16.2016 for Konya Destination. As samples from 71 locations under the title of places to visit in Konya, we chose 5 destination which get top points from the users.
Description
Keywords
TripAdvisor, Online Comments, Konya, Tourism, Tourist Satisfaction
Citation
Alper Ateş Analysing online customer experience with tripadvisor: the case of Konya / Alper Ateş, Ceyhun Çağlar Kılınç, Halil Sunar // Litteris et Artibus : proceedings of the 6th International youth science forum, November 24–26, 2016, Lviv, Ukraine / Lviv Polytechnic National University. – Lviv : Lviv Polytechnic Publishing House, 2016. – P. 470–473. – Bibliography: 11 titles.