Чат-боти як засіб автоматизації освітніх та адміністративних процесів

Abstract

The article analyzes the potential of using chatbots to enhance communication in educational environments. The advantages of their application for rapid information exchange, feedback collection, automation of routine tasks, and reduction of administrative workload on educators are identified. Two types of chatbots—script-based and AI-driven—are considered, along with their specific implementation features in the learning process. The importance of integrating chatbots with educational platforms is emphasized to ensure seamless interaction and personalized student support. The study concludes that chatbots are an effective tool for modernizing educational communication and increasing the overall efficiency of the learning process.