Оптимізація бібліотечних послуг через збір та аналіз зворотного зв’язку користувачів

Abstract

This paper explores the role of user feedback in enhancing library services, focusing on its collection and analysis to optimize access to digital resources. The study identifies challenges in feedback collection, such as low user engagement and outdated methods, and analyzes the target audience, including students and academics. Proposed solutions include online surveys, AI-driven tools, and improved staff training to increase feedback efficiency. The findings highlight the importance of systematic feedback analysis for improving library services, offering practical recommendations for academic libraries. The research underscores the potential of digital tools in modernizing library operations.