The effectiveness of the public services co-production process – results of a systematic literature review
Date
2019-02-28
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Видавництво Львівської політехніки
Lviv Politechnic Publishing House
Lviv Politechnic Publishing House
Abstract
Nowadays co-production is seen as a
valuable route to public service reform and to the
planning and delivery of effective public services, which
is gaining increasing attention. Despite this our
understanding of co-production is limited and we still
have a lot to learn about how and why coproduction
works (and does not). Therefore there is a need to
improve knowledge and ability to use co-production
successfully. One of the unclear issues are the conditions
under which co-production will most likely be effective
and how important is trust in this context. This research
gap was accepted as a research problem in the article. The
main goal was to find answers to two research questions.
First, what factors influence the effectiveness of the coproduction
of public services process? Second, what is
the place and role of trust among the factors conditioning
the effectiveness of the co-production process? The
research was carried out using the systematic literature
review and then the word cloud technique as a
visualization of word frequency in a given text. As a
result of the study, six key conditions for the effectiveness
of the service co-production process were identified. One
of them is trust, which also affects other factors, however,
this is not the most important condition of effectiveness
among those indicated in the literature.
Description
Keywords
public management, governance, public services, co-production of public services, effectiveness, trust
Citation
Kozak A. The effectiveness of the public services co-production process – results of a systematic literature review / A. Kozak // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2019. — Vol 6. — No 2. — P. 76–88.