The effectiveness of the public services co-production process – results of a systematic literature review

Simple item page
dc.citation.epage88
dc.citation.issue2
dc.citation.spage76
dc.contributor.affiliationUniversity of Economics in Katowice
dc.contributor.authorKozak, A.
dc.coverage.placenameЛьвів
dc.coverage.placenameLviv
dc.date.accessioned2020-02-26T13:30:42Z
dc.date.available2020-02-26T13:30:42Z
dc.date.created2019-02-28
dc.date.issued2019-02-28
dc.description.abstractNowadays co-production is seen as a valuable route to public service reform and to the planning and delivery of effective public services, which is gaining increasing attention. Despite this our understanding of co-production is limited and we still have a lot to learn about how and why coproduction works (and does not). Therefore there is a need to improve knowledge and ability to use co-production successfully. One of the unclear issues are the conditions under which co-production will most likely be effective and how important is trust in this context. This research gap was accepted as a research problem in the article. The main goal was to find answers to two research questions. First, what factors influence the effectiveness of the coproduction of public services process? Second, what is the place and role of trust among the factors conditioning the effectiveness of the co-production process? The research was carried out using the systematic literature review and then the word cloud technique as a visualization of word frequency in a given text. As a result of the study, six key conditions for the effectiveness of the service co-production process were identified. One of them is trust, which also affects other factors, however, this is not the most important condition of effectiveness among those indicated in the literature.
dc.format.extent76-88
dc.format.pages13
dc.identifier.citationKozak A. The effectiveness of the public services co-production process – results of a systematic literature review / A. Kozak // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2019. — Vol 6. — No 2. — P. 76–88.
dc.identifier.citationenKozak A. The effectiveness of the public services co-production process – results of a systematic literature review / A. Kozak // Economics, Entrepreneurship, Management. — Lviv : Lviv Politechnic Publishing House, 2019. — Vol 6. — No 2. — P. 76–88.
dc.identifier.urihttps://ena.lpnu.ua/handle/ntb/46124
dc.language.isoen
dc.publisherВидавництво Львівської політехніки
dc.publisherLviv Politechnic Publishing House
dc.relation.ispartofEconomics, Entrepreneurship, Management, 2 (6), 2019
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dc.rights.holder© Національний університет „Львівська політехніка“, 2019
dc.subjectpublic management
dc.subjectgovernance
dc.subjectpublic services
dc.subjectco-production of public services
dc.subjecteffectiveness
dc.subjecttrust
dc.subject.udc334.012
dc.titleThe effectiveness of the public services co-production process – results of a systematic literature review
dc.typeArticle

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Economics, Entrepreneurship, Management. – 2019. – Vol. 6, No. 2