Системи матеріального забезпечення діяльності автосервісного підприємства вантажних автомобілів

Abstract

Розглянуто особливості системи матеріально-технічного забезпечення автомобільного сервісу з погляду маркетингу та визначено вплив сучасних обставин, які впливають на формування середовища та вибір логістичної концепсії постачання. Вона полягає в необхідності поєднання задоволення попиту на послуги автосервісу з матеріально-технічним забезпеченням виробництва самого підприємства. Важлива роль у реалізації логістичного підходу відводиться керуванню запасами постачання: інформаційно-аналітичному забезпеченню, їх стабільності та кількості, контролю, нормуванню і регулюванню номенклатури.

The System of logistics car service significantly affects the technical availability of the rolling stock. Improving the supply chain process is one of the ways to increase the efficiency of the vehicles operation. The aim of our study is to analyze the current state of the system of Ukrainian logistics car service companies taking into consideration the current trends and indicators of their operation; and to elaborate the development strategy concept based on the example of stations “Avers”, proceeding from the logistic concept. One of the organization chart options for logistics enterprises is to delegate all supply functions and authority to one unit, that is the logistics unit of the company. The material resources can be procured directly from the manufacturer or via facilitator, which is specialized in certain types of resources, and the vast range of deliverables can be presented to the consumers in the collated format. The various forms can be used to provide the consumers with the material resources: transit, storage, via wholesale warehouse, or via direct long bonds. As an analysis sample the performance of “Avers” stations will be taken, that is the official dealer of MAN Truck and Bus Ukraine. For the analysis we selected several indicators that directly or indirectly outline the resource loading of the logistics company service centers like: cost of service activities; and the associated costs; number of job orders; cost of sold spare parts; cost of the sold replacement parts for warranty service of MAN vehicles. The financial stability indicators of the enterprise demonstrate the positive trends. Thus, the rate of standard hours is stable and showed a slight growth, with a significant increase in the total annual number of hours.The spare parts are mainly sold through via service. The percentage of the sale of spare parts constitutes 80 %. The remaining 20 % of the spare parts are sold directly to the final consumer, who himself carries out the repair work. The dynamics of its changes depends on changes in the number of job orders. Analyzing the activity of the car service company “Avers” LLC during the period from 2010 to 2014, we can make a conclusion that the creation of the production logistics system would provide the solution to such pressing tasks as monitoring the activities of structural units and services company and identifying its “bottlenecks”, that generate basic production costs; determining the actual cost of certain kinds of the repair and maintenance services of rolling stock, infrastructure, bringing in the changes to the production structure in order to increase really profitable types of services.